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‎11-04-2020 12:49 PM

HP Recommended
Product: Office jet 6500A Plus

I bought all new ink and system failure keeps coming up- I tried to clean the print head and I unplugged it and turned it back on

 

Category:
1 REPLY 1

‎11-11-2020 06:45 AM

HP Recommended

@Adenicola25, Welcome to the HP Support Community!

 

I understand you are not able to print due to this error. 

 

Kindly perform the steps mentioned in this document to resolve this issue - Resolving 'Ink System Failure', 'System Supply Problem' Errors

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the service options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

For more info on resolving 0x errors, refer to - '0xc19a0005' or Similar Error Code Displays

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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