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‎08-13-2024 10:47 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I installed a new 950XL HP black cartridge and received the error: Problem with print or ink system. After turning on and off, it now says the new cartridge is damaged and to replace it. I don't even remember when I bought this cartridge - how do I get a refund from HP for a bad cartridge? (Assuming that buying a new one will, in fact, solve the problem).  

Category:
1 REPLY 1

‎08-15-2024 07:46 AM

HP Recommended

Hi @MR8566,

 

Welcome to the HP support community.

 

Please help us with your HP unit serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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