Ink

[bobs9]

I have turned off cartridge protection, tried to update my firmware but says it is up-to-date but cannot use OEM cartridges.  How can HP lock me out of MY PRINTER?  Need a work around please.

[Dragon-Fur]

@bobs9 

Welcome to the HP Community -- We are a Peer-to-Peer Forum for people who use HP Technology.

NOTE:

At this writing, the Firmware update installation package has been pulled (removed) for this printer series.

HP removed the package due to suspected problems with the installation of this firmware update.

Important:

If the following does not apply to your situation, please ignore the content.

============================================================

If you are asking about dynamic security, that is, the protection placed on the printer to protect it against Non-HP ink cartridges, read the following to understand the policy for HP Dynamic Security.

This printer is not designed to use "third party" non-HP ink cartridges.

Reference

Datasheet - HP OfficeJet Pro 9025e All-in-One Printer 

Excerpted

This is an HP+ enabled printer. Choose HP+ at product setup to activate benefits. HP+ requires an HP account, connection to the internet, and exclusive use of Original HP Ink cartridges for the life of the printer.

More at:
https://www.hp.com/plus-faq

This printer uses dynamic security, which may be updated periodically by firmware updates. The printer is intended to be used solely with cartridges using an original HP chip. Cartridges using a non‐ HP chip may not function or may cease to function. More at https://www.hp.com/learn/ds

----------------------------------------------------

Which Ink Can be Used in the Printer?

HP Ink - Learn About Supplies

Calls / Provides link to:

HP Printers - Dynamic Security Enabled Printers

What about the "Cartridge Protection" setting??

Cartridge Protection is likely NOT what you believe it to be.

Reference:  How to access EWS setting for Cartridge Protection

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Supplies > Supply Settings > Cartridge Protection = OFF or ON

What is Cartridge Protection?

The Cartridge Protection feature allows cartridges to be permanently protected for use in only one fleet of products or product to help prevent theft. If, after cartridges have been protected, they are moved to a device outside the fleet (fleet based) or to a different printer (printer based), these cartridges will be identified as protected and will have to be replaced to continue printing.

Note:

    When you turn on this feature, all cartridges installed in the printer will be protected. However, if you turn off this feature again, these cartridges will remain protected. Only cartridges installed afterwards will not have cartridge protection enabled.

What does all the text mean?

Cartridge Protection - whether it is ON or OFF - is not going to allow you to use non-HP cartridges.

The setting does not -- and cannot -- override the Dynamic Security protection policy.

Cartridge Protection is meant to keep installed cartridges from being taken from the host printer and used elsewhere.

For example,

Cartridge Protection is useful in a work environment where people are tempted to steal cartridges from a secured printer and use those cartridges in their personal printer.

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 9025e All-in-One Printer