Ink

[Shanna-Banana2]

Bought 3 new colored ink for a HP officejet 8720 I installed it & got to print 1 document of 7 pages now the printer is saying “there is a problem with the supply system. Try replacing affected cartridges with a different, non empty cartridge.

[A_Gayathri]

Hi @Shanna-Banana2 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with the cartridges or the printer's detection system. Here are some steps you can try to troubleshoot the problem:

Check Cartridge Installation: Ensure that the cartridges are properly installed. Remove them and reinsert them firmly into their slots. Make sure they are securely seated.

Inspect Cartridges: Check if there are any protective tapes or covers that you might have forgotten to remove from the new cartridges. Sometimes, these tapes can obstruct the ink flow.

Clean Cartridge Contacts: Use a lint-free cloth lightly moistened with distilled water to clean the electrical contacts on both the cartridges and the printer. This can help ensure proper communication between the cartridges and the printer.

Reset the Printer: Turn off the printer and unplug it from the power source for about 1-2 minutes. Then, plug it back in and turn it on. This can sometimes reset the printer's internal mechanisms and resolve minor issues.

Update Firmware: Check if there are any firmware updates available for your HP OfficeJet 8720 printer. Sometimes, updating the firmware can fix bugs or issues related to cartridge detection. Software and Drivers for HP OfficeJet Pro 8720 All-in-One Printer series

Try Different Cartridges: If possible, try using different cartridges (preferably genuine HP cartridges) to see if the problem persists. This can help determine if the issue is with the cartridges themselves.

Refer to this document: HP OfficeJet Pro 8720 All-in-One Printer series

HP Printers - An 'Ink System Failure' or 'System Supply Problem' Error Displays

I hope this helps. 

Take care and have a good day.

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