Inkjet 8715 Supply System issue

[MAGCNC]

Replaced cyan cartridge with certified compatible (non-HP) cartridge yesterday.  All is fine.  Today, the magenta cartridge needed to be replaced.  Now the cyan cartridge produces the Supply System issue message.  I have removed and wiped down the connection, reset the printer, but no success.  

Please assist in resolving this very frustrating issue!  Thanks!

[A_Gayathri]

Hi @MAGCNC,   

Welcome to the HP Support Community   

HP indicated cartridges have been identified as altered or cloned I'd like to help!  

You may refill your cartridges or use remanufactured cartridges or altered or cloned or Non-HP cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.   

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.   

HP Printers - An 'Ink System Failure' or 'System Supply Problem' Error Displays

I hope this helps! Keep me posted.    

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