Insta Ink cartridge replacement

[kmsmith21]

I have experienced some print cartridge issues.  I am a member of Insta Ink, yet my online system notification tells me I am using a "non-HP Instant Ink Cartridge Installed. Click to learn more." 

Yet, below that message I have another mixed message that ""your good on ink, no need to replace." 

Furthermore, I have not received a new ink shipment in over a year (seems odd) and my address and payment information are both updated.   Curious if others have experienced this issue and how do I remedy?  Thank you. 

[sandytechy20]

@kmsmith21 

Welcome to the HP support community.

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.