Insta Ink

[SGprints]

I used to have insta-ink and canceled the service. I bought my own jets at office Max before canceling but now they dont work. What do I do? 

[VikramTheGreat]

Hi @SGprints,
 

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating this is. You cancelled Instant Ink, bought genuine HP cartridges, and now they won’t work. Here’s why this happens and what you can do:

Why Your Cartridges Don’t Work

• Instant Ink cartridges are locked to the subscription service. Even if they have ink, they stop working once the service is cancelled.
• If you bought cartridges before cancelling, but they were Instant Ink cartridges, they will not function without an active subscription.
• Only standard HP cartridges (non-Instant Ink) will work after cancellation.

How to Fix It

1. Check Cartridge Type
   • Look at the label: 
     • If it says Instant Ink Ready or has the Instant Ink logo, it’s tied to the subscription.
     • You need regular HP cartridges (same model number but without Instant Ink branding).
        
2. Buy Standard HP Cartridges
   • For most printers, the same cartridge number exists in two versions: 
     • Instant Ink version (subscription only).
     • Retail version (works without subscription).
   • Example: HP 67 vs HP 67 Instant Ink.
      
3. Reset Printer Connection
   • Remove the printer from the HP App.
   • Restart the printer.
   • Re-add it in the HP app with your HP account (not Instant Ink).
      
4. Update Firmware
   • On printer: Settings > Printer Maintenance > Update Printer.
   • Or via the HP app.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat