Installed HP 65 XL black cartridge in my HP envy 5052 printer and will print or register cartridge

[FS1975]

HP 5000 series all in one printer. using 65xl black and once I put it in it gives me error message. once i remove it ill see status of color cartridge 

[Betty0610]

@FS1975

Welcome to the HP Support Community.

If you insert your old black ink, do you still get the error message?

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Let me know if this helps.

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Thanks!

Have a great day!

[FS1975]

Once I put the old cartridge in I do not get the error message. It is the cartridge that is not any good. I have used 65XL in the past and never had issues and since then I have purchased another 65XL and I do not get that error message. Can I get my money back ? The store will not accept it for exchange or refund since covid happened and no original packaging.