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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Installed new cartridge. Printer won't print

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06-09-2022
03:38 PM
- last edited on
06-09-2022
04:31 PM
by
RodrigoB
HP OfficeJ 6958 won't print after installing new ink cartridge. I got some dark streeks like the black ink was out. I reinstalled printer. Still doesn't pring. Was working fine before I put in new ink.
06-12-2022 07:56 AM
@JenC3
Welcome to the HP support community.
I understand that you are getting print quality issues, and I am glad to assist you.
Did you make a copy and check if that prints fine?
Meanwhile:-
Print a Print Quality Diagnostic Page
Print a Print Quality Diagnostic Page, and then evaluate the results.
- Load plain white paper in the input tray.
- From the printer control panel, open the Setup
menu. - Open the Reports or Tools menu.
- Touch Print Quality Report.
If that does not print fine, follow these steps:-
Clean the printhead
- From the printer control panel, open the Setup
menu. - Open the Printer Maintenance menu.
- If necessary, open the Tools menu, and then touch Clean Printhead.
- A test page prints.

- Examine the test page.
- If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.
- NOTE:If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.
- If the print quality is acceptable, touch Done.
Refer to this HP document for further assistance:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee