Installed new color cartridge in envy 7640 and only shows yellow

[Sue5222]

Hp envy 7640. Loaded new color cartridge 62 and will not print cyan or magenta on print quality diagnostic. Cleaned heads 3 times and ran diagnostic report. Never had any problems before. 

[Garp_senchau]

@Sue5222, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you've already done a good job troubleshooting, but the issue with the cyan and magenta printing could be tied to several different factors. Here are a few more suggestions that might help you resolve the issue:

Check Ink Cartridge Installation:

Reinstall the cartridges: Even though it seems like the cartridge is loaded properly, sometimes a slight misalignment can cause issues. Remove the cyan and magenta cartridges and reinsert them, making sure they snap securely into place.

Check for Protective Tape:

If the new cartridges are genuine HP and came with protective tape, make sure it was fully removed. Sometimes even a tiny piece of the tape can block ink flow.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, you can refer to this guide for further troubleshooting steps: HP DeskJet, ENVY 6000, 6400 printers - No black ink, wrong colors, other print quality issues | HP® ...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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