Installed new color printhead on the HP Smart Tank 7001. Color is coming out stripped on the paper.

[DHR927]

I installed a new color printhead today. The yellow was not printing out. Ran diagnostic reports, aligned, cleaned, etc... Printed out a few documents. The color comes out with strips going through it. For example, I printed out something with the color dark lue. The words came out with a light blue with pink stripes running through it. I'm about to throw this printer out the window. It is only 1 1/2 years old.

[Irfan_06]

Hi @DHR927,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with print quality on your Printer.

A) Please follow the steps below to perform a power drain.

 1) Unplug the power cord from the printer & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

4) Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Power on the printer

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support