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‎09-04-2023 11:15 AM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a
Operating System: macOS 12.0 Monterey

My printer says the ink cartridges are damaged even though they are brand new HP brand ink cartridges. I have tried all of the recommended troubleshooting fixes I can find. Has anyone ever fixed this?

 

Category:
1 person had the same question
1 REPLY 1

‎09-06-2023 09:22 PM

HP Recommended

Hi @CHELSEA51,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Try updating the driver if not done already. Click here and install HP Easy Start. 

If you have performed all the steps from this document and still having issues, then the printer needs to be checked. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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