Installed new instant ink cartridges and still get a printer error.

[22124bf]

I received and installed new instant ink cartridges into a HP Officejet Pro 8620 and still get a printer error, "problem with printer or ink system". my question is, if I get a replacement printhead, will the instant ink cartridges work with it?

[A_Gayathri]

Hi @22124bf ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing a "problem with printer or ink system" error on your HP Officejet Pro 8620, it's recommended to follow these steps before considering a replacement printhead:

Reset the Printer:

• Turn off the printer.
• Disconnect the power cord from the rear of the printer.
• Wait for about 60 seconds.
• Reconnect the power cord and turn on the printer.

Update Firmware:

• Ensure that your printer has the latest firmware installed. Visit the HP support website for your printer model, and if there's a firmware update available, follow the instructions to update it.

Check Cartridge Installation:

• Ensure that the cartridges are properly installed. Remove and reinsert them to make sure they are securely in place.

Clean Printhead Contacts:

• Turn off the printer.
• Open the ink cartridge access door.
• Wait until the carriage is idle and silent before proceeding.
• Clean the electrical contacts on the printhead and cartridges with a lint-free cloth dampened with distilled water.

I hope this helps. 

Take care and have a good day.

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Gaya1239

HP Support