Installed new print cartridges in HP 5740, Message 'Genuine HP Cartridges Installed' remains!!!!!!!!

[RapidJan]

Installed both print cartridges (new) in a HP Officejet 5740, "Genuine HP Ink Cartridges Installed" message will not cancel on the main screen.  Have carried out the Hard/Soft/upside down reset on the printer/scanner unit however the nice message returns?  Help please

[Irfan_06]

Hi @RapidJan,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an ink cartridge error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support