Installed new toner cartridge, still being told to install toner cartridge

[BruceQC]

I got an error to install a new toner cartridge, so I did (genuine HP, not a generic) and I still get the same error. I've tried unplugging the printer, rebooting my computer, reconnecting the power, uninstalling and reinstalling the software, but I still get the same message. I work in a lab, and this is keeping me from running the tests that I need to run. Other than running this thing over with a forklift and buying a new (non-HP) printer, how do I get this thing to work?

[Nal_NR]

Hi @BruceQC,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

Let us try these steps to resolve this issue:

Make sure the protective plastic tape if any is removed before placing the toner in the printer.

Reset the printer

1. With the printer turned on, disconnect the power cord from the printer's rear.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware. Click here and select the current OS. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BruceQC]

I did all of that. I unplugged the printer from the power strip and plugged it directly into the power outlet. I also unplugged the printer cable. I downloaded and installed the updated drivers, etc, and rebooted. However, when I turn the printer back on, I'm still getting the message to install the black cartridge even though it's a brand new OEM cartridge (and, yes, I removed the strip before putting it in the printer). 
What are my options?

[Nal_NR]

Hi @BruceQC ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!