Instant Ink 4 month trial

[Duheon]

Just installed/Set up HP OfficeJet 5222 all-in-one today which comes with 4 month trial of instant ink. But on the rush, I didn't pay attention to it from the initial set up and I can't seem to find the way to enable it. Whenever I try to enroll instant ink service, it shows 1-month free offer but not 4 month trial (tried on both instantink.com and HP Smart app). How do I take an advantage of 4 month trial instead of 1 month? Thanks in advance.

[p-m1]

I have the same issue with the OfficeJet-5222 and when I called into support they asked for a code of which there is none included with the insert that came with the printer. There is only the card that shows 4 months included. I am still waiting for my initial shipment of cartridges to see if the trial changes to 4 months once those are installed. 

https://www.walmart.com/ip/HP-OfficeJet-5222-All-in-One-Wireless-Color-Inkjet-Printer-Instant-Ink-Re... 

[Duheon · Accepted solution]

[Update]

Well, I was able to take an advantage of 4 month trial by enrolling via Windows 10 HP Smart App. Previously I used website and Android mobile HP Smart App with no luck.

Now it shows 1 month free (typical offering for new subscribers) + 4 months = total 5 months free trial which is super sweet!

[IanP7]

Hi,

As with others, yesterday I purchased an HP 4130 printer in the UK which clearly states it has 4 months of free trial of instant ink. I signed up correctly following the set up of printer but my instant ink account says I have 1 month free, not 4. 

I have tried the instant ink chat via my instant ink HP account to talk to a human in hope that someone at HP might apply the 4 months trial to my account.... but human chat is never available! So posting here....

I'd like 4 months trial please, not just 1. As advertised, as promised, and preferrably without tonnes of effort on my part to get hold of customer support at HP to apply what should be done automatically when my printers serial number was entered during the instant ink signup.......

Thanks

[p-m1]

I was finally able to get my 4 month trial on my second phone call to Instant Ink Support. 

https://support.hp.com/us-en/contact-hp/product/HP-Instant-Ink-series/5264756/model/5401249?sku=INST...

[IanP7]

Ok thanks, feels like that's what it takes,  but it shouldn't..., ie. Do they just stick X months on box but system always just applies 1 month unless the customer is determined enough to chase customer support to correct it?? I'd hope not as that seems downright illegal. The systrn should apply the correct amount at the start, but many users are hitting the same issue