Instant Ink Free Trial

[Chiung]

Hello,

I've just setup my new printer Envy 6022 today. While it should be accompanied by 3 month trial of instant ink, I only see 1 month in the enrolling page to instant ink. Can you help me to solve the problem?

For some reason, the images I uploaded are not shown properly. Let me attach the links instead.

https://www.dropbox.com/s/t5155rxqt26dgs7/printer.jpeg?dl=0

https://www.dropbox.com/s/kd3c0yesc6rwp9s/instant%20ink.png?dl=0

[Evan04]

Dear Chiung,

I would recommend checking that the promotion has not expired. It is also possible that the 3 free months are only for certain plans of the program. Sometimes free months are given only for lower HP Instant Ink plans, and many not include higher page plans. If you check the promotional material included with your printer, then you should be able to find the answer to your question. 

Have a great rest of your day,

Evan 

[Chiung]

Dear Evan,

Thank you for your reply! I have tried every plan but no difference. Also only constraint mentioned in the promotional material is I have to redeem within 7 days of printer setup, which shouldn't be a problem because I purchased the printer today.

https://www.dropbox.com/s/dth3iqskeuqxbio/info%201.jpeg?dl=0

https://www.dropbox.com/s/ca5wwxhsbunq4a2/info%202.jpeg?dl=0

Best,

Chiung

[Jay_G24 · Accepted solution]

Hi @Chiung,

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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Have a great day!