Instant Ink Incompatible Cartridge Error

[UserName222]

I have a problem with an 8702. (sn-[Personal Information Removed]). My printer worked fine until it automatically updated firmware. Since the corrupt update from HP, the printer displays "INCOMPATIBLE INK CARTRIDGES" and will not print....even though these are the same HP cartridges I used to print yesterday. The problem is clearly in HP's update that appears to be trying to force customers to purchase new cartridges unnecessarily. Is there any solution that doesn't involve me spending money? 

[DCServo1]

I have a similar problem with an ENVY 4500.

Bought genuine color and black cartridges but the Black is apparently INCOMPATIBLE.

I have to print in black using the color cartridge. How is that going to last.

[Anand_Andy]

Hi @UserName222,

Welcome to the HP Support Community

I understand you are facing an Instant ink issue with your HP OfficeJet 8702 printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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