Instant Ink- Non HP Instant Ink cartridge installed

[bmangat7]

my HP InstantInk account is alerting me that i have a non-HP instant ink tri-color cartridge installed however they are both (black and tri-color) HP genuine ink cartridges received in the post via the instant ink subscription. i have attempted several times to contact virtual support with absolutely no help and cannot find a way around the issue to get a replacement cartridge- this obviously halts the InstantInk subscription so i am in what feels like an endless loop.

Any help on how to get around this issue will be helpful- i have already tried virtual support to no avail so will be avoiding that in future.

[Jay_G24]

Hi @bmangat7,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

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