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Level 1
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Message 1 of 3
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Solved!

Instant Ink Not arrived

HP Recommended
Example: DeskJet 3762

I cant find an email address to contact HP directly. It states on my Instant Ink account my replacement ink was sent on the 18/12/20 but I understand with christmas, covid, new year etc it can be delayed..but their is not even a tracking number on my account to see where the package is. Is their an actual email address so I can contact them? Thanks

2 REPLIES 2
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@Nicci1701, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Author
Level 1
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Message 3 of 3
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HP Recommended

Thank you for the communication. And i received my Instant Ink this morning in my post. 

Thanks again for your help.

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