Instant Ink Replacement Black Cartridge Does Not Print At All

[jfit58]

I have a failing black cartridge (65/304) replaced with a high capacity 65/304 from Instant Ink, which now does not print at all. I went back to my original black cartridge which, though streaky, was still functional. Now it does not print at all either.

I have had this happen before on my Officejet 3830 and it turned out to be the new cartridge from Instant Ink. I  fortunately had a spare on hand which corrected the problem. 

This is perhaps my seventh HP cartridge based printer over the last 25 years, so I am familiar with handling HP cartridges,  Please don't send me a copy/paste from the user guide.

[Anand_Andy]

Hi @jfit58,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!