Instant Ink and retail HP ink cartridges

[ankonaskiff17]

So I subscribed to instant ink because price was low and I would not be caught with no ink when I needed to  print something. Typically that involved running down to the local Office Depot, thumbing through the HP Cartridge catalog until I found my Envy 7855 printer.

I very rarely print but when I do, I don't need to be able to hit print and away we go.

I had subscribed to Instant Ink well prior to this problem snowballing.

Subscription in place, I get a color cartridge in mail and while it did not seem like the existing color cartridge was out, I ultimately changed cartridge because I was getting notices to install new, return old cartridge.

At some point the black cartridge showing signs of running low. Quality progressively getting worse and no new cartridge in sight. Existing cartridge runs dry, 

As has been the norm, I dash down to Office Depot, find the appropriate HP cartridge install it but start getting messages about how this was not an instant ink cartridge.  Well, since I never got a new Instant Ink black cartridge and I needed to print I had to do something and as described I bought a retail cartridge.

So right now I have a spotlessly clean HP retail black cartridge in the black slot but it can't be read by HP so I can't print. I am also being told that my paper tray is empty, which it isn't so I have a printer with two invalid faults both of which are holding me out from printing.

What next?

[Irfan_06]

Hi @ankonaskiff17,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware to fix the issue with the paper tray error.

C)  To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[ankonaskiff17]

If you've read my most recent post, the Envy 7855 has been sent to the dump by way of a local staging point.

I may walk over to where we put old electronics in my apartment complex and if it is still there I will grab it just to run through that reset you described.

If it does clear the paper tray fault I'll give it to my brother who has no printer but the new printer stays on my printer stand. So in that respect the Instant Ink subscription cancelation is a done deal.

In my circle I am the go to person for solving computer and electronics and if anyone asks me about Instant Ink as it stands now I'm a solid no.

So the Instant Ink system is unable to recognize a non-instant Ink but IS a retail HP cartridge?

That doesn't seem very smart because there are going to be times where an individual has to buy a store retail HP Ink cartridge.

Why in your reset steps do you say to unplug the power cord at both ends?

I worked in the power generation industry for a bunch of year, been reseting electronics of all stripes for years an in all my "follow these steps" to reset whatever device, never have I been asked to remove a power cord at both ends.