Instant Ink black not printing on HP DeskJet 3752

[catherinebede]

I have an HP DeskJet 3752 ink jet printer and am enrolled in Instant Ink. The black ink is not printing even though the ink cartridge status on the printer and on HP Smart online shows it's not out of ink. I have not received a new black cartridge in the mail. How do I get a replacement black cartridge through Instant Ink?

[Kumar0307 · Accepted solution]

@catherinebede, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to print in black. If the ink cartridge has enough ink, the Instant Ink server will not ship a replacement ink cartridge yet.

Kindly perform the steps mentioned in this document - Color or Black Ink Not Printing

Check the ink levels, clean the ink cartridge and print a test page to check the result.

If the issue persists, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[catherinebede]

Hello,

I tried all of the steps you suggested but the black ink is not working. I just replied to your message with the Instant Ink account details.

Thanks!

[catherinebede]

Thank you!