Instant Ink cartridge 67/305

[Nannie6]

The Black toner cartridge #67/305 that I received from my Instant Ink shipment is bigger than the last one I received, And I can't get it to install into the HP IJ 4152e printer. Attached is a picture.  The one in the front is the one I removed and the back is the one I can't install.

[Kumar0307]

@Nannie6, Welcome to the HP Support Community! I’m here to help.

Yes, the replacement Instant Ink cartridges can be bigger at times. However, they will fit in the printer like any other compatible smaller ink cartridge.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the issue persists, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

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