Instant Ink cartridge does not fit

[tracieo]

I tried installing the color cartridge (67/305) I received through InstantInk but it is too large and the door will not shut. It also does not able to slide all the way to the ends of the printer bar. The replacement black one is the right size and works fine but the color one will not work. There is no way this cartridge will fit in my printer. What do I do? I think my only recourse is to cancel Instant Ink because it is not worth the hassle. The virtual assistant was completely unhelpful.

[Kumar0307]

@tracieo, Welcome to the HP Support Community!

I understand the color ink cartridge cannot be installed in its slot and is bigger than the usual replacement Instant Ink cartridges.

Check if the ink cartridges are properly seated, you may refer to - Replace HP inkjet printer cartridges

Make sure the plastic tape if any, is removed from the new ink cartridge before placing it in the printer.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[tracieo]

I have done everything that HP has asked me to do. Many, many times. It doesn't fit. The plastic tape was removed. It is pushed in as far as it will go. It actually can be installed but the cartridge is too long and the door will not close and it can't slide all the way to the ends of the bar. I understand that it is supposed to fit. I understand that the instant ink cartridges are bigger. I understand that it is the correct cartridge number but it still will not work. (I've had many conversations with HP and have been told every time that it will fit. But it doesn't and no one believes me.)

[Kumar0307]

@tracieo

Thank you for the information. Not to worry, I will ship a replacement color ink cartridge with express shipping. It will be delivered in 3-4 business days.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!