Instant Ink cartridge not working

[Clark_Robbie]

Hello,

I've just put in my very first Instant Ink cartridge (black and white) into my HP ENVY 6400 All-in-one Printer, and it is flashing orange. When I open HP Smart programme it shows the Black and white as empty, that is there is a broken red line around the Black and White 'estimated supply level' box.

I would seem that the new cartridge is not recognized by the printer.

In the past I've been using 67 XL but Instant Ink sent me a 67/305. Is this compatible?

[Irfan_06]

Hi @Clark_Robbie,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your instant ink cartridges.

Kindly refer to the steps 'How do fix 'Incompatible Cartridge' and other cartridge errors'  from this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Clark_Robbie]

Sorry Irwin6,

I tried all that with no success.

I unplugged the printer, checked for updates through HP Smart, and reset and cleaned the cartridge.

But when I clicked the link to Turn on Web Services there was only a blank screen.

Clark Robbie

[Irfan_06]

Hi @Clark_Robbie,

I am sorry to hear that the above steps did not help much.

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[Clark_Robbie]

I've just purchased an ink cartridge (Black) from a shop so that I can use my printer again.

But if you can fix the problem that would be good !!

I think I've been getting the message that 'my printer isn't connected to the Internet', if that helps.

[Irfan_06]

Hi @Clark_Robbie,

I am sorry to hear that the above link did not help much.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Clark_Robbie]

Hello Irwin6,

Sorry, that didn't help much either although when I clicked on the link to 'make sure Web Services are on' I only got a blank tag. But I was able to turn on my Instant Ink account and my printer was showing 'ready to print' although of course neither of the ink cartridges are now Instant Ink ones as I've replaced the 'Black' one with one I since purchased.

Clark

[Irfan_06]

Hi @Clark_Robbie,

To validate your instant ink subscription and place the order replacement instant ink cartridge, we need some information related to instant ink. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support