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‎03-16-2021 05:41 PM

HP Recommended
Product: HP Envy 4500 printer

First time to post so please have patience with me! I just bought a used Envy 4500 printer on Ebay that came with 5 ink cartridges. Let the buyer beware: they are Instant Ink cartridges, a program I was unaware of until today. Maddeningly, it made a copy (which is mostly what I need it for) at first, but when I connected to wireless, it said "Cartridge cannot be used until printer is enrolled in Instant Ink." The previous owner must have been enrolled at one time, I'm guessing. I thought about enrolling at the lowest level (I certainly don't need cartridges any time soon), but I have read so many horror stories on here, I'm afraid to do that. So I thought about just using a regular HP cartridge from Walmart, but I read horror stories about how that doesn't work after the printer has been enrolled in the program. So now I am at a loss as to what to do. Any suggestions or opinions?

Category:
1 REPLY 1

‎03-19-2021 07:47 AM

HP Recommended

Hi @COBU83,

 

I'd like to help!

 

Please send us a private message with your printer details (serial number, product number )or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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