Instant Ink not reflecting actual ink levels

[Evansky]

My actual printer shows my ink levels as low, but when I signs into the HPSmart app to check my Instant Ink account it says my levels are fine and that I do not need ink. How do I get them to sync? Can I override my Instant Ink settings and order ink anyhow? I’m paying for it, why am I not getting any sent? 
thanks to all who might be able to help. 

[Betty0610]

@Evansky

Welcome to the HP Support Community.

If the Printer is showing online when you sign in to your Instant Ink Account, it means it's syncing. 

Unfortunately, you cannot override any settings. 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!