Instant Ink not sending a replacement

[sohaib759]

I have been using an Instant Ink subscription for the past 2 years. My printer (OfficeJet 3830) has run out of black ink, and whenever I try to print a document that has any black in it, it basically just prints an ineligible version of the document. The HP smart app is not recognizing that the black ink is almost empty. Please send me a replacement ASAP, I have some very important documents to print and I cannot print them with this ink.

[Rainbow23 · Accepted solution]

Hi @sohaib759,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Keep me posted and have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping