Instant Ink not sending a replacement

[sohaib759]

I have been using an Instant Ink subscription for the past 2 years. My printer (OfficeJet 3830) has run out of black ink, and whenever I try to print a document that has any black in it, it basically just prints an ineligible version of the document. The HP app is not recognizing that the black ink is almost empty. Please send me a replacement ASAP, I have some very important documents to print and I cannot print them with this ink.

[Rainbow23 · Accepted solution]

Hi @sohaib759,

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