Instant Ink ordering thinks I'm in Canada and can't order

[Cheekycat]

Purchased the DeskJet 2710e printer that comes with a 6 month free trial of Instant Ink - trying to put in an order and the system thinks I'm in Canada when I'm in the UK. I have updated my shipping address on my profile, yet it is still only providing Canada as an option for the shipping when I am trying to enrol Instant Ink. How do I fix this?

[Raj_05]

Hi @Cheekycat,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're facing issues with the location setting on your Instant Ink account, there are a few steps you can take to resolve this problem.

• Check Account Information: Ensure that your account information, particularly your shipping address, is correctly updated. Log in to your Instant Ink account online and verify that your address is set to the correct location (in this case, the UK).
• Clear Browser Cache: Sometimes, issues like this can be caused by cached data in your web browser. Try clearing your browser cache and then attempt to enroll in Instant Ink again.
• Use a Different Browser or Device: If the issue persists, try using a different web browser or device. This can help rule out browser-specific problems.
• Update Printer Firmware: Ensure that your printer has the latest firmware installed. Sometimes, software or firmware updates may address compatibility issues.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support