Instant Ink pages printed at end of cartridge are unusable, can I get these pages added back?

[del-21]

The last 24 pages or so that I printed are unusable because the printer ran out of black ink. I'm enrolled in HP Instant Ink, and haven't been shipped ink in a very long time due overall to low use, so when I started printing today, I ran out of ink without even getting through my monthly plan pages, not to even mention touching my rollover.

As I mentioned, the last 24 pages I printed are just not usable at all. I was wondering if I might be able to get these pages added back to my total so I'm able to get actual proper pages printed once the ink gets here?

I am also wondering if I might be able to extend my rollover pages into the next billing cycle (I am changing my plan because it was a way higher tier than what I needed, but the rollover limit is much less) if the ink I need is not actually shipped to me in time? The website reads: "We will ship more before you run low." but I have been below 50% for months and have not received new ink in a while, and now I've run out.

Sorry for posting this here. I cannot find any other way to ask for help at this time.

[Sneha_01]

Hi @del-21,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571

HP Support

[del-21]

Hi @Rachel571 I'm so sorry, the notification for your response got sent to my spam folder. I was able to talk with another support agent today to get everything resolved. Thank you so much for taking the time to respond!