Instant Ink prints blank pages

[balls_mcgee]

I recently subscribed to HP instant ink and have set my printer up/installed the cartridge that was sent to me. At first, the printer was showing issues connecting to web services, which has now been resolved and confirmed by the HP smart app/HP cloud services webpage. I tried printing after everything was connected and the printer will only print blank pages. All the cartridges have been installed correctly, there are no error codes, and now my instant ink account shows pages have printed from my allotment, but the pages had no ink on them. Please advise, thanks.

Printer: HP OfficeJet Pro 8020

Firmware: MALBECPP1N001.2243A.00

[sandytechy20]

@balls_mcgee 

Welcome to the HP support community.

I understand that your printer is printing blank pages, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[balls_mcgee]

I have tried everything in the guide that you provided and still the printer will not use the ink. Every page is blank and still counts towards my printed pages for the subscription.

[sandytechy20]

@balls_mcgee 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[balls_mcgee]

I replied to the private message. 

[sandytechy20]

@balls_mcgeea

I have sent out the cartridges to your shipping address.

It should be delivered to you in 4-5 business days.

[balls_mcgee]

Thank you! I will update if the problem is solved by installing the new cartridges.

[sandytechy20]

@balls_mcgee 

Yes, you can u can try that at your leisure and keep me posted.

[balls_mcgee · Accepted solution]

I received and installed the new cartridges without an issue. However, the printer prompted me that the ink cartridges may not be compatible with my printer, something it did not do the first time. I clicked "OK" and printed a test page.

So far, so good. The new cartridges are working after being mailed a second set. Not sure if these were different from the first set.