Instant Ink service not recognised

[jande1995]

Hello,

My printer is no longer working as my HP smart app is prompting me to "update payment method" via visiting my account on the instant ink site.

However, every time i log into my account instant ink does not recognise that I am enrolled and is telling me to setup a service using a claim code, but i already used the code on my origin service which isn't being recognised.

Kind regards,

J

[GOLD_MASTER · Accepted solution]

Hello @jande1995 .

You need to contact Hp instant ink directly in your country so that they can assist you in this matter.

Instant Ink Support / HP Instant Ink Support / Select your region

[Kumar0307]

@jande1995, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to login to your Instant Ink account and use the printer.

To assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!