Instant Ink subscription is ACTIVE, but error says printer is NOT enrolled with HP Instant Ink.

[Anais3051Darwin]

I have been registered in the Instant ink program for months. Last week my printer stopped printing, despite my Instant Ink payments being up to date, active in the system and new cartridges installed in the last 30 days. My account show it's still active, however the printing unit itself keeps giving me an error message noting: "Cartidges cannot be used until the printer is enrolled with HP Instant Ink." 

Please help! thanks! 

[Kumar0307]

@Anais3051Darwin, Welcome to the HP Support Community! I’m here to help.

I see you are not able to print due to this error. Let us try these steps:

Restart the wireless router, the printer, and the PC

Make sure the printer is connected to the internet.

Perform the steps mentioned in this document - Cannot Connect to Web Services

Also, check your HP Instant Ink account page. Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!