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    Fix Windows 10 Update Issues

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Message 1 of 2
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Flag Post

Solved!

Instant Ink unable to enter promo code

HP Recommended
ENVY 6032
Microsoft Windows 10 (64-bit)

Hi there,

 

I recently purchased an HP ENVY 6032 printer and started the enrolment for HP Instant Ink, however mid way through the process I had a network error.  When I tried to enrol again it said my account already existed.  I was able to log into it but because of the error during enrolment I was unable my friend's referal code to claim a free month of Instant Ink.  I also had another promotion to apply.

 

Can you advise how i can possibly add the promotions now please?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Mario_UK,

 

Could you send me an image of the promotional offer and also share the code (box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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