Instant Ink

[Aurore74]

Hello, I've just tried to sign up for the InstantInk to get cartridges sent automatically when the ink runs out.

I did all the step by step, and at the end, when I select "Start Paid Service", i get an error message saying "There was a problem finalizing your subscription". But it's not telling me what the issue is.

What can I do please?

Many thanks

[JoMo3]

Take that as a sign --no to use that service!! When you load their cartridge, it does something to your printer and they also monitor how much printing you do. Also, they can shut your printer down for the slightest little reason!! I tried it and when I canceled the service because it wasn't worth it I had problems installing brand new cartridges. I kept getting a message that the cartridge was defective. After several tries, a lot of troubleshooting, and a couple of trips to the store to buy new cartridges, I finally got that message to go away. The saga continues because now my cyan cartridge is not working; and I went back to the store to purchase another new cartridge. That service is a racket and HP should be ashamed of themselves!! You will do better ordering from Amazon or going to the store yourself!!!

[Kumar0307]

@Aurore74, Welcome to the HP Support Community! I’m here to help.

I understand you were not able to enroll the printer in Instant Ink. To know how to enroll the printer, refer to - Enrolling in HP Instant Ink

Were there any charges to you? Not to worry, we will sort this out.

Did you try to log in to your Instant Ink account and check the status? You may log in to your HP Instant Ink account page from here.

If there was a deduction from your card and the printer is not enrolled, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!