Instant Ink

[WadoRyu]

I was offered one Instant ink plan in the box but could only sign up for a different one on-line!As soldOptions on line

[Jay_G24]

Hi @WadoRyu,

I'd like to help!

Could you rephrase your query?

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[WadoRyu]

Would you please re-phrase your answer....

[Jay_G24 · Accepted solution]

1. What plan are you trying to enroll?
2. What is the error you are receiving?

Let me know!

[WadoRyu]

I was looking to sign up for the free ink offer if I only use a small number of prints per month.

[Jay_G24]

Do you receive any error messages when you select the product?

Let me know!

[WadoRyu]

Put simply I had a printed offer with the product which offered FREE ink upgrades and when I try to sign up for this the only offer is a paid one.

[Jay_G24]

Thank you for getting back to me.

When you buy a new printer and set it up either at 123.hp.com or using the HP Smart app and you sign up for a paid plan you are offered a free trial of Instant Ink.  However, if you sign up for the 15-page free plan you are not offered the free trial since you are already on a free plan.

The number of free months depends on the offer at the time and the country of enrollment. You must take advantage of this offer within 7 days. There is no special code and the free months are automatically applied to your account. After 7 days, the free trial offer expires.

During the free trial, you can print up to 300 pages per month regardless of the plan you pick (50,100,300).  If you pick the 500 or 700-page plan your free trial will be for 500 or 700 pages depending on the plan you chose.

To confirm that you received your free months, check the message on the Confirmation page just before you enroll, or sign in to your account page at Instantink.com and find the free months under My Account > My Plan. Free trial months are not offered when you sign up at Instantink.com – only at 123.hp.com and the HP Smart app. 

Hope this helps!

Keep me posted!

[WadoRyu]

Thank you  This is too complicated for such a simple thing....I give up!

[Jay_G24]

I respect your decision.

You could contact the HP Instant Ink Support Team (contact info can be found on the home page) and they will help with the enrollment and the promotional offer.

Hope this helps!

Keep me posted!