Instant ink Cart has stopped working

[alexray]

In the middle of printing the printer came up with an error that the black cart needed to be reinserted. I've done this many times, as well as cleaning the contacts and unplugging the printer for 10 mins. I guess I need a replacement print cart but the HP support system just takes me round in circles.

As with everyone in the UK I'm currently homeschooling and the printer is essential. 

Does anyone have any ideas...?

[Kumar0307]

@alexray, Welcome to the HP Support Community!

I understand you are not able to print due to an ink cartridge error.

Make sure you perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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