Instant ink cancellation but can’t print

[Drit65]

I have cancelled my instant ink subscription which ends in 22nd June.  I have removed both instant ink cartridges and replaced with hp shop bought ones.  However I am unable to disconnect my printer from my subscription account and when I print it is adding the pages to my cancelled subscription

[Kuroi_Kenshi]

Hi @Drit65,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the Instant Ink account!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Enrollment Status: Ensure your printer is no longer enrolled in the HP Instant Ink or HP All-In Plan for Print.

• Home/Home Office: Sign into your Instant Ink account.
• Business: Sign into your Instant Ink for Business account.

Remove Instant Ink Cartridges: You did mention replacing the Instant Ink cartridges with HP original cartridges purchased from a retailer. Ensure these new cartridges are installed correctly.

Reset Printer: Perform a printer reset which may help clear any errors or residual connection with the Instant Ink service.

• Instructions:
  1. If your printer has a rechargeable battery, remove it.
  2. Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
  3. Unplug the power cord from the power source.
  4. Wait 60 seconds.
  5. Connect the power cord directly to a wall outlet and to the printer.
  6. Turn on the printer to complete the reset.

Firmware Update: Ensure that your printer's firmware is up-to-date. HP regularly releases new versions with enhancements and fixes which can resolve many issues.

• Go to Update the firmware on an HP printer for instructions.

Disconnecting Web Services: Make sure Web Services are turned off. You might need to disable them to completely sever the connection with HP Instant Ink services.

Ensure Internet Connection: Ensure your printer is correctly connected to the internet if required for specific settings adjustments. If the printer is disconnected, it might not sync correctly with your account changes.

I hope this helps.

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Best regards,