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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Instant ink enrolment problem

Create an account on the HP Community to personalize your profile and ask a question
11-19-2021 10:45 AM
Hi @Lolz21,
I'd like to help!
I understand you are unable to enroll in the instant ink service.
May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping
11-19-2021 02:36 PM
Follow the steps to enroll in instant ink -
Enrolling in Instant Ink takes just a few minutes. You need an eligible printer with an internet connection, an HP account, an email address, and a payment method.
You will receive your Welcome Kit with cartridges in about 10 days. After that Instant Ink ships cartridges when you need them.
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If your printer has not yet been added to your HP account, go to 123.hp.com to download the HP Smart app for your computer or mobile device. The HP Smart app guides you through the printer setup and enrollment process.
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If your printer has already been added to your HP account but is not yet enrolled in Instant Ink, follow these steps.
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Sign into your HP Instant Ink account.
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If HP Instant Ink
displays as a choice in the left menu, click HP Instant Ink > Plan Overview.
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Click Enroll Another Printer or Enroll/Replace Printer to complete the enrollment.
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Hope this helps!
Keep me posted!
11-25-2021 10:38 AM
I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.
Please reach out to the HP Instant Ink team(contact info can be found on the home page) in your region for further assistance.
Hope this helps!