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‎01-07-2021 09:55 AM

HP Recommended
Product: Deskjet 4130

I bought a new printer today with a 4 month free trial for instant ink, when I went through the setup as told to do in the instructions I was not offered the 4 months free trial 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-08-2021 03:43 AM

HP Recommended

Hi @Dobbi1403,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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3 REPLIES 3

‎01-08-2021 03:43 AM

HP Recommended

Hi @Dobbi1403,

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Tags (1)
Was this reply helpful? Yes No

‎01-08-2021 04:01 AM

HP Recommended

Thank you I have replied to your message

Was this reply helpful? Yes No

‎01-08-2021 08:29 AM

HP Recommended

Your printer is not connected to the Internet. Make sure your printer is powered on and connected to the Internet.

 

I have credited 4 free months to your account, please log in and check if it shows up.

 

Let me know!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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