Instant ink free trial

[Dobbi1403]

I bought a new printer today with a 4 month free trial for instant ink, when I went through the setup as told to do in the instructions I was not offered the 4 months free trial 

[Jay_G24 · Accepted solution]

Hi @Dobbi1403,

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Dobbi1403]

Thank you I have replied to your message

[Jay_G24]

Your printer is not connected to the Internet. Make sure your printer is powered on and connected to the Internet.

I have credited 4 free months to your account, please log in and check if it shows up.

Let me know!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping