Instant ink is a rip off

[bconley04]

I have requested ink 3 times now. The last shipment in June was never delivered. DHL shows it was delivered but when you click on the USPS they say they are still waiting for it. I requested ink weeks ago and never received anything. Since the cartridge you all sent when I originally signed up for instant ink would no longer read, you said you could not send cartridges until I resolved the issues. I tried cleaning all the contacts as recommended. That did nothing. I had to go out and buy a new cartridge from the store to resolve the issue. My color is now out and I still do not have a cartridge. I am about to cancel this service because it is pointless. You all have billed me $50 for nothing. I have spent that money and still had to go out and buy my own cartridges. On my second request for ink the cartridges never shipped. On my third request for more ink today I was told to wait 2 more weeks. Sure just let me tell these folks I will send there documents over in 2 weeks once HP send me the cartridges I have paid for. 

[Kumar0307]

@bconley04, Welcome to the HP Support Community!

Apologies for the inconvenience caused. As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[bconley04]

I have emailed you. I have also cancelled my account. You all billed me for overages even though I had rollover. I have had to buy my own cartridges twice now. I have paid instant ink for a full and got nothing from it. I still have to go to the store. This service is pointless.