Instant ink

[B_german8295]

I purchased my HP Printer in March and it shows on my account that my instant ink welcome kit had been shipped on 3/26/2021 however, it is now 5/4/2021 and I still have not received it and the tracking shows as unavailable. I am completely out of ink. I’ve tried chatting with customer service for help and it’s automated so I get nowhere. I ended up purchasing ink but I still would like to know how to get the welcome kit resent? I signed up for instant ink for 6 months and haven’t received any ink at all the last 2 months . I just need help figuring this all out. Thank you . 

[Kumar0307]

@B_german8295, Welcome to the HP Support Community!

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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