Instant ink

[Jassonne]

Instant ink did not send a new black cartridge prior to it running out. When trying to get support, it asks to connect the printer to the internet, however, the screen menu is locked with the message, "Ink Cartridge Problem. The following ink cartridge(s) must be replaced". Pressing any of the keys around the screen display does not respond, so I'm unable to re-connect the printer. Any ideas how to get the printer re-connected so I can get a new cartridge sent? 

[Irfan_06]

Hi @Jassonne,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I see that you are looking for help with your instant ink cartridge delivery.

To validate your instant ink subscription and help you with the replacement ink cartridges, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support