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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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‎03-26-2025 12:30 PM

HP Recommended
Product: HP OfficeJet 5258 All-in-One Printer
 

I have Instant Ink, but the printer does not recognize my color cartridge. Instant Ink says I'm not due for new cartridges, so it won't send me any new ones. I have followed the online troubleshooting steps (cleaned the cartridge heads, power cycled the printer, etc), but it's still not working. Trying to get help through the online support virtual chat just goes around in circles. Can anyone please let me know how I might get a replacement cartridge? Thank you

1 REPLY 1

‎03-29-2025 08:33 AM

HP Recommended

Hi @marieyak,

 

Welcome to HP Support Community.   

 

Thank you for posting your query, I will be glad to help you. 

 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

 

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address, 

 

 

Take care and have a great day ahead! 

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

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