Invalid serial number and not able to register the product for service.

[JJ1411]

I brought a ink tank printer 319. Not able to register the product in my HP account with the serial number of the printer. It says as invalid serial number. The serial number which is picked form the HP smart app is used.

[Kumar0307]

@JJ1411, Welcome to the HP Support Community! I’m here to help.

To know how to find the serial number of the printer, click here. 

Make sure the serial number you are entering to register is correct. Recheck the alpha-numeric code.

Click here to register the product.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[JJ1411]

Thankyou for the link to register the product. Registration Confirmation page arrived. However, how to call the customer care for support. If I go tot the 'contact us' option, it again asks for serial number and again says as invalid serial number.

Sorry, completely annoyed with HP. Please refer the attachment.

1. How to reach customer care without the serial number. Need customer care number for India team.

2. When it is invalid, how can I update the customer care on the problem.

[Kumar0307 · Accepted solution]

@JJ1411

If you have any issues with the printer, kindly post your query and the community members will address your concern.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[JJ1411]

The issue is HP smart app is showing a wrong serial number with additional characters. Able to find and got it all fine.

[Kumar0307]

@JJ1411

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!