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- HP Community
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- Printer Ink Cartridges & Print Quality
- Is a replacement circuit board for printhead on Officejet Pr...

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05-22-2022
09:08 PM
- last edited on
05-23-2022
11:32 AM
by
JessikaV
Error message "cartridge problem" . When I acquired printer had same problem, after fiddling with cartridges problem solved by taping exposed ends of ink cartridges. Worked fine till I needed to change out ink cartridges. Now taping ends of cartridges does not help. Yellow is the cartridge with problem. I've cleaned contacts on cartridge, their spring contacts on printhead, the flat contacts on backside if printhead and the spring loaded contacts on the printhead carriage. Still have error message "cartridge problem". Printhead is a little pricey, I'd like to repair circuit board or replace if new board is available. This printer uses 950 black and 951tri-colors. Any and all thoughts welcomed. Thanks in advance.
05-25-2022 11:31 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
I understand you are getting Cartridge problem error while printing. I appreciate your efforts to try and resolve the issue.
If you have already performed the steps from the document Ink cartridge errors: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure.
I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
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