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‎11-10-2021 01:57 AM

HP Recommended

I keep getting charged by HP for printing… on a printer I own. Just got charged for something like $10.73. ???? And that’s after noticing other smaller charges. What gives? I have ink. I own the printer - not HP. It’s Big Brother watching me via the HP app on my computer. If I have an ink need based upon my usage then send me another cartridge and charge me. But I haven’t received cartridges and I just got charged. If I’m getting billed by usage then why did I purchase this printer? I could just have my local Kinkos print everything if that was the arrangement I wanted. I’m furious. I think this is illegal - charging for ink that’s not delivered or charging for printing on a printer I own? It makes no sense. Anyway I’ll be canceling; uninstalling the (crummy) HP app; and demanding a refund. I’ll buy ink from Amazon.

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2 REPLIES 2

‎11-10-2021 02:32 AM - edited ‎11-10-2021 03:23 AM

HP Recommended

Hi,

I don't know much about this plan. But I think you need to think like you are paying in advance.

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‎11-11-2021 12:35 PM

HP Recommended

@Ataturk

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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