Is the HP OfficeJet Pro 9730e Wide-format Printer compatible with HP Instant Ink?

[queenbeaenvy]

I am researching pigment based ink printers to potentially purchase. On the HP website, the info regarding the HP OfficeJet Pro 9730e Wide-format Printer shows that HP Instant Ink is an option, and includes 3 month of the ink subscription, even though it's not listed on the HP Instant Ink list of eligible printers. I checked the question and answers and everyone who asked if it is compatible with HP Instant have been told that yes, it is. However, I have seen in queries on this HP Community site that no wide-format is eligible. I'm assuming at this point that it is not eligible, but could someone confirm whether it is or not, and why HP would include 3 months of the Instant Ink subscription if it isn't even eligible.

[Dragon-Fur]

@queenbeaenvy 

Welcome to the HP English Community --

According to the documentation, this model is Instant Ink eligible.

Instant Ink

HP Instant Ink eligible

Ink Types

Pigment-based (black and color)

One thing we cannot do reliably is answer "Why" HP would -- or would not -- do something.

We can provide information so you can get an answer --

Were it mine to do:  Ask Instant Ink Support

Reminder for those reading --

The Instant Ink Subscription Service contract is OPTIONAL.

AND

Please do Read about the service before enrolling.

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What to do?

Contact Instant Ink Support --

Ask about current promotions and / or any issues you have now.

OR

Wait here for an agent to find and respond to your question(s).

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Details / Information / How-to / Contact

NOTE

If you wish to skip the how-to, details, important service contract and cancellation information, scroll down to "Your faster option".

Review

The "free trial" is a set period during which you are not charged the monthly fee for your plan.

True, should you go over your plan page limit, you are charged per set for "X" sets of pages as used.

Ink is included at no extra charge - this is true regardless of the plan you select.

10 pages or 700 pages - Ink is included as part of the plan.

Reminder

HP Instant Ink service is a legal contract --

There are obligations and responsibilities for both HP and you, the customer.

NOTES

If you wish to skip the how-to, details, important service contract and cancellation information, scroll down to "Your faster option".

and / or

If you don't find the help you need in the explanations, documents, or the  HP Instant Ink Support - Website,  scroll down to "Your faster option".

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What is an Instant Ink Promotion / Trial ?

The offer is generally for a one month or longer trial to HP Instant Ink subscription service.

To get the trial, you must sign up, select a plan, and commit to the print-by-page subscription model.

An HP Instant Ink subscription is a contact for service - ink is included in that service.

The trial is a suspension of the monthly plan costs during the trial period.

The printer must be connected to the Internet (Web Services) during the Trial and for the duration of the contract.  Connection is used by service to monitor plan usage status and by the printer to request ink.

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Next...

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What is "Free Ink"?

There is no extra cost for ink.

Ink is provided as part of your subscription - use a drop or use a cup full, ink is included at no extra cost.

Important

After the initial Ink Kit is mailed out, ink is sent (only) when the printer notifies the service that ink is depleted and a shipment is needed.

• All ink activated by the plan and all ink sent to you works as along as the trail / subscription service is active.

and

• Subscription / Instant Ink remains the property of HP and should be returned to HP at close (termination) of the service contract.

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Who Benefits?

Instant Ink is an excellent service for those who print regularly, print high-density documents or artwork, or perhaps print lots of homework.  For example, those who benefit the most include Teachers, musicians, writers who like hard copy, large families, small business offices, community centers, churches, and others who love -- or need -- to print on paper.

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It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>>  Cancel your account

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

What if?

  HP Instant Ink - Stopping a cancellation

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

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Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

HP Instant Ink Support Website / Documents / Cancel & Contact Information

Review >>>  How Instant Ink works

 -- No Joy? 

Review >>  HP Instant Ink Support - Website and / or the Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  -- Click the Flag to change to your region

Remember to check at the bottom of the page(s) you visit for "Flag" (Country / Region) and other important information that designates the page as an HP website.

Comments, questions, objections, or need information not found online?

Your faster option

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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References / Resources

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HP OfficeJet Pro 9730e Wide Format All-in-One series